Do you clients demand service levels which are economically unprofitable for you? Would you like to allocate less well-skilled staff to your hotline-support?
Our highly qualified service and support team takes on when you wish to relieve your staff. Accessable, competent and solution-orientated – we assist your clients on your behalf, always with the objective to avoid unnecessary on-site assignments.
More than 80 % of all support requests are solved without an on-site assignment or the replacement of hardware being necessary. If a replacement has to be made, we take care of the communication with the manifacturer and RMA handling. Further service concepts can be realised according to your individual needs.