Do you clients demand service levels which are economically unprofitable for you? Would you like to allocate less well-skilled staff to your hotline-support?
Our highly qualified service and support team takes on when you wish to relieve your staff. Accessable, competent and solution-orientated – we assist your clients on your behalf, always with the objective to avoid unnecessary on-site assignments.
More than 80 % of all support requests are solved without an on-site assignment or the replacement of hardware being necessary. If a replacement has to be made, we take care of the communication with the manifacturer and RMA handling. Further service concepts can be realised according to your individual needs.
1st and 2nd level support by phone and e-mail for end users
Languages: English and German
Realised by certified inhouse-team
Call Center Support includes:
9/5 service hotline and ticket system
Short response time
Transparent documentation of ongoing and completet service requests
Localised call-in number for the DACH region
Would you like to have more information? Get in touch with us.